Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During peak periods, promotions, or product launches, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (Australia): 3–7 business days

• Express Shipping (Australia): 1–3 business days

Delivery times are estimates and may vary depending on your location and external factors such as courier delays.

Shipping Locations

We currently ship across Australia, including all major cities and regional areas.

If you are located in a remote area, delivery times may be slightly longer.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your shipment in real time.

Shipping Carriers

We partner with reliable courier services such as:

• Australia Post

• Aramex

• Other trusted local carriers

The shipping provider will be selected based on your location and delivery speed.

Delays & Issues

While we aim to deliver within the estimated timeframes, delays may occur due to factors outside our control (e.g., weather conditions, courier disruptions, or peak periods).

If your order is significantly delayed, please contact our support team and we will assist you.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately after placing your order.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order details and photos (if applicable), and we will resolve the issue promptly.

Contact Us

For any shipping-related questions, please contact our support team at:

Email: contact@redroarart.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)

We appreciate your patience and support.